«Ordering/Shipping/Return FAQ»


1. How can I place an order?
2. How long do orders usually take to ship and arrive?
3. What are your payment terms?
4. Does API charge sale tax?
5. How do we ship our products to you?
6. How do I track my order?
7. How do we handle out of stock items?
8. What is the return policy?
   
   «Technical FAQ»
   
   
9. What is DVR?
10. Why DVR?
11. What should we check if no picture shows up?
12. What should we do if the picture quality is poor?
13. What should we do if the picture is shrinking?
14. Are DVRs dependable?
15. Can I just unplug my VHS recorder and plug in my new DVR?
16. Can I build my own DVR?

Please directly call us at 1-847-419-9700 during our business hours(Mon-Fri 8:00am - 5:00pm Central Time).
                          OR
Print out our Order Form from our web site and FAX your order to 1-847-419-7763. Credit Card information via FAX is secure.

a. All orders require approximately 24 hours to process and ship.
b. Packages shipped via UPS ground usually arrive within 5-7 business days.
c. Delivery times may vary depending on the destination.
d. Business days exclude weekends and holidays.

We can only offer payment method through the following credit cards: Visa, Mastercard, American Express, and Discover.

Yes, we are required to charge state and local sales tax on orders shipped to states where we have stores. Some taxing authorities charge sales tax on merchandise and shipping, while others charge sales tax only on merchandise; we are required to follow the rules of each state. .

Shipping is handled through UPS, FedEx, or Common Carrier. Sorry, we are not accepting orders for shipment outside of the United States. Shipping costs to Alaska and Hawaii are extra.

Tracking information will typically be emailed to you the day after your item ships. Once you have received confirmation of shipment, you may follow up on the status of your delivery at:

• FedEx shipments:
  www.fedex.com
  1-800-GO-FEDEX (1-800-463-3339)
• UPS shipments:
  www.ups.com
  1-800-PICK-UPS (1-800-742-5877)

Shipping is handled through UPS, FedEx, or Common Carrier. Sorry, we are not accepting orders for shipment outside of the United States. Shipping costs to Alaska and Hawaii are extra.

A DVR is a feature-packed, state-of-the-art, PC based, digital video surveillance and recording system, utilizing the latest in video capture and storage technologies. With features like; remote viewing, remote backup and remote setup; integrated alarmed recording, or motion detection recording; enhanced M JPEG compression, and password protection, the DVR leaves very little else to be desired. DVR’s may be configured in multiples of up to 16 video channels per DVR, with ability to stack systems for an infinite quantity of video channels. The video storage capacity for each DVR is virtually unlimited.

With one DVR unit you no longer need to purchase time lapse recorders, motion detectors, quad processors, pan tilt zoom controllers or any other accessory replaced by the software of your DVR unit. You also eliminate the need of purchasing and archiving an endless stream of VHS tapes.

a. Please check the power cable disconnection and then connect the power cable tightly.
b. Please check the video cable disconnection and then connect the video cable tightly.
c. Please check the color television system (NTSC/PAL) of monitor disaccord with that of camera and then accord the TV type of monitor with that of camera

a. Please check stain or dust on lens and then clean the camera lens.
b. Please check beads of water inside caused from sudden temperature change and then stop using the camera for a while and use it later.

The problem could be from shortage of power. Please check DC connector

Absolutely! Unlike tape recorders which have many moving parts and are prone to multi mechanical failures, your DVR unit is a computer just like in your home or office. Also, when a power failure occurs, your DVR unit will automatically re-boot and continue to operate normally.

Yes you can! It's that simple! Your existing cameras will simply plug into your new system and start working for you immediately. If you are going to view remotely you will need an internet connection or modem.

Yes you can. By purchasing one of our capture cards, you can plug it into your personal computer and download our software and you will have your own PC based DVR unit. [Check system requirements on our Download page, or call us anytime.]