Terms & Policy

[Privacy Policy]
API Security Systems, Inc. Privacy Policy: API gathers customer information to improve the content on our web site and to provide you with better customer service for marketing and promotional purposes. The information gathered will not be shared with any third parties. From time to time we may email you special offers or important information or updates relating to your past purchases. If you desire not to receive these offers or product information, please email us at customerservice@apit.net and request your name be removed from our list.

[Return Policy]
All returns require a RMA (Return Merchandise Authorization) number. RMA number can only be issued through API Security Systems, Inc. technical support department. Buyer must contact API Security Systems, Inc. by phone or e-mail to request RMA number before returning item. All returns must be shipped prepaid. RMA number will be issued by phone call or e-mail within 1 to 3 business days. RMA number is valid for a 15 days. If buyer does not return the item/s within 15 days, RMA number will be voided. Any RMA returned to us with a RMA number past the 15 days, item will be refused and return back to the sender's address appear on the package. It is recommended that all returns be made via a traceable carrier such as FedEx, UPS or Certified Mail. All return for refund will be charged with 15% restocking fee.

• API Security Systems, Inc. is not responsible for items that are mishandled, lost or damaged during shipment. RMA numbers must be legibly listed on the outside of the package.
• If an item's stated price is lower than its true price, we will contact you for instructions before shipping.

[Payment]
At this time, API Security Systems, Inc. accepts the following payment methods:

• American Express
• VISA Card
• Discover Card
• Master Card

All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. API Security Systems, Inc. reserves the right to contact you by email or telephone to request additional identification. We may reject orders if the verification fails.